### How to withdraw funds in the app?
Simply tap on the “Withdraw” button in the corresponding currency account. If you’ve already made a bank transfer into your Lightyear account, your bank account is saved to your profile and you can withdraw without any extra steps. In case you’ve deposited using Apple/Google Pay or Debit card options, we don’t have your bank account details yet, so keep them at hand and the app will guide you through how to add them.

### Can I send my funds to someone else’s account?
No, we only send your (or your business') funds to a bank account in the name of the Lightyear account holder. 

### How long can a transfer take?
Transfer time depends on the payout method and once initiated cannot be cancelled. See how long a transfer can take from our Help Centre article “[How long do deposits and withdrawals take and what do they cost?](https://golightyear.com/help/deposits-conversions-and-withdrawals/how-long-do-deposits-take-and-what-do-they-cost)”.


### Can I withdraw the USD I have on my USD account?
USD withdrawals are available to local US bank details. Should you wish to withdraw USD to a US bank account, please contact our [Support team](mailto:support@golightyear.com) and include a document issued by your bank that includes your name as the account holder as well as the ACH routing number and account number. If you don’t have a local US bank account, you need to convert your funds to your local currency (GBP or EUR), which will have a FX fee of 0.35%, before placing a withdrawal request. (See "[Fees and taxes](https://golightyear.com/help/deposits-conversions-and-withdrawals/fees-and-taxes)").

### Why won’t my withdrawal work?
- If you don’t have your bank account in the currency you’re trying to withdraw connected to your Lightyear account, you’d need to add it first by making a deposit or if offered, tapping on “Create bank account” when withdrawing
- You’re attempting to withdraw USD (see previous question)
- You don’t have any funds in that currency but open positions only
- Promotional/referral reward can only be withdrawn 30 days after having received it. See [Lightyear Sign-up Promotion Terms](https://golightyear.com/signup-promotion-terms#lightyear-sign-up-promotion-terms) and [Lightyear Refer a Friend Terms](https://golightyear.com/referral-scheme-terms#lightyear-refer-a-friend-terms)

Everything about withdrawals

Read more about managing your Lightyear multi-currency account

Managing your Lightyear multi-currency account

Deposits, conversions & withdrawals

Our approach to fees is simple. We believe in:

- Radical transparency: We’ll always be upfront with any associated charges
- Honest pricing: Our fees are a combination of covering the costs associated with the service plus a small amount on top that we can reinvest to improve the business

<figure class="table"><table><tbody><tr><td style="background-color:#ffded3;text-align:center;vertical-align:top;">Currency</td><td style="background-color:#ffded3;text-align:center;vertical-align:top;">Payment Method</td><td style="background-color:#ffded3;text-align:center;vertical-align:top;">Cost</td></tr><tr><td style="text-align:center;" rowspan="2">Trading fees</td><td style="text-align:center;vertical-align:top;">Securities</td><td style="text-align:center;vertical-align:top;">Free</td></tr><tr><td style="text-align:center;vertical-align:top;">Fractional shares</td><td style="text-align:center;vertical-align:top;">Free</td></tr><tr><td style="text-align:center;" rowspan="4">Account fees</td><td style="text-align:center;vertical-align:top;">Opening a multi-currency account</td><td style="text-align:center;vertical-align:top;">Free</td></tr><tr><td style="text-align:center;vertical-align:top;">EUR and GBP account details</td><td style="text-align:center;vertical-align:top;">Free</td></tr><tr><td style="text-align:center;vertical-align:top;">Securities Custody</td><td style="text-align:center;vertical-align:top;">Free</td></tr><tr><td style="text-align:center;vertical-align:top;">W8-BEN (US tax form) filing</td><td style="text-align:center;vertical-align:top;">Free</td></tr><tr><td style="text-align:center;" rowspan="3">Transfer fees</td><td style="text-align:center;vertical-align:top;">Bank transfer in</td><td style="text-align:center;vertical-align:top;">Free</td></tr><tr><td style="text-align:center;vertical-align:top;">Bank transfer out</td><td style="text-align:center;vertical-align:top;">Free</td></tr><tr><td style="text-align:center;">Debit card, Apple Pay, Google Pay</td><td style="text-align:center;vertical-align:top;">First €500 lifetime free, 0.5% after</td></tr><tr><td style="text-align:center;">Foreign Exchange (FX)</td><td style="text-align:center;vertical-align:top;">FX trading (FX conversion is based on the spot exchange rates available to us)</td><td style="text-align:center;vertical-align:top;">0.35% of the currency exchanged</td></tr></tbody></table></figure>

**Applicable taxes:**

**Financial Transaction Tax**

A financial transaction tax (FTT) is when a percentage of the asset's value is paid in taxes when traded. FTTs usually apply only to select financial instruments and often have varying tax rates depending on the asset type.

**Stamp duty**

Stamp duty is the tax governments place on legal documents, usually in the transfer of assets or property.

These taxes apply to anyone who is trading the applicable asset, irrespective of if you are a tax resident of that jurisdiction or not.

<figure class="table"><table><tbody><tr><td style="background-color:#ffded3;text-align:center;vertical-align:top;">Tax jurisdiction</td><td style="background-color:#ffded3;text-align:center;vertical-align:top;">Type of tax</td><td style="background-color:#ffded3;text-align:center;vertical-align:top;">Applicable to</td><td style="background-color:#ffded3;">Amount</td></tr><tr><td style="text-align:center;">France</td><td style="text-align:center;">FTT</td><td style="text-align:center;vertical-align:top;">The French Financial Transaction Tax<br>(FFTT) will be applied to shares of companies whose head office is located in France and whose market capitalisation exceeds EUR 1 billion.&nbsp;</td><td style="text-align:center;">0.3% on buy orders</td></tr><tr><td style="text-align:center;">Italy</td><td style="text-align:center;">FTT</td><td style="text-align:center;vertical-align:top;">Italian Financial Transaction Tax (IFTT) will be applied to the transfer of the legal ownership of the shares of any category issued by Italian joint stock corporations (società per azioni and società in accomandita per azioni).</td><td style="text-align:center;">Pursuant to local applicable legislation</td></tr><tr><td style="text-align:center;">Portugal</td><td style="text-align:center;">Stamp duty</td><td style="text-align:center;vertical-align:top;"><p>Service fees in Portugal are subject to &nbsp;Stamp Duty*. The Stamp duty percentage is calculated from the fees paid to Lightyear by a customer. Currently, it is calculated from the conversion fee of a transaction and is paid to the Portuguese Tax Authorities (“PTA”) by Lightyear.</p><p><i>*paid by Lightyear</i></p></td><td style="text-align:center;">4%</td></tr><tr><td style="text-align:center;">United Kingdom</td><td style="text-align:center;">Stamp duty</td><td style="text-align:center;vertical-align:top;">Stamp Duty Reserve Tax (SDRT) will be applied when you buy existing shares in a company incorporated in the UK, shares in a foreign company that has a share register in the UK and rights arising from such shares.</td><td style="text-align:center;">0.5% on buy orders</td></tr></tbody></table></figure>

Overview of our pricing and potential local taxes

<figure class="table"><table><tbody><tr><td style="background-color:#ffded3;text-align:center;vertical-align:top;">Currency</td><td style="background-color:#ffded3;text-align:center;vertical-align:top;">Payment Method</td><td style="background-color:#ffded3;text-align:center;vertical-align:top;">Cost</td></tr><tr><td style="text-align:center;" rowspan="2">Trading fees</td><td style="text-align:center;vertical-align:top;">Securities</td><td style="text-align:center;vertical-align:top;">Free</td></tr><tr><td style="text-align:center;vertical-align:top;">Fractional shares</td><td style="text-align:center;vertical-align:top;">Free</td></tr><tr><td style="text-align:center;" rowspan="4">Account fees</td><td style="text-align:center;vertical-align:top;">Opening a multi-currency account</td><td style="text-align:center;vertical-align:top;">Free</td></tr><tr><td style="text-align:center;vertical-align:top;">EUR and GBP account details</td><td style="text-align:center;vertical-align:top;">Free</td></tr><tr><td style="text-align:center;vertical-align:top;">Securities Custody</td><td style="text-align:center;vertical-align:top;">Free</td></tr><tr><td style="text-align:center;vertical-align:top;">W8-BEN (US tax form) filing</td><td style="text-align:center;vertical-align:top;">Free</td></tr><tr><td style="text-align:center;" rowspan="3">Transfer fees</td><td style="text-align:center;vertical-align:top;">Bank transfer in</td><td style="text-align:center;vertical-align:top;">Free</td></tr><tr><td style="text-align:center;vertical-align:top;">Bank transfer out</td><td style="text-align:center;vertical-align:top;">Free</td></tr><tr><td style="text-align:center;">Debit card, Apple Pay, Google Pay</td><td style="text-align:center;vertical-align:top;">First £500 lifetime free, 0.5% after</td></tr><tr><td style="text-align:center;">Foreign Exchange (FX)</td><td style="text-align:center;vertical-align:top;">FX trading (FX conversion is based on the spot exchange rates available to us)</td><td style="text-align:center;vertical-align:top;">0.35% of the currency exchanged</td></tr></tbody></table></figure>

Fees and taxes

_NB! The protections mentioned in this article do not cover poor investment performance. It’s important to always remember that markets may go up or down, so you should never invest more than you can afford to lose._

Trusting us with your investments is not something we take for granted. Lightyear Europe AS is a licenced investment firm and as such is bound by strict regulatory obligations in how we handle and protect your assets. We do this via a process known as safeguarding.

Safeguarding means that, by law: 
1. your assets are stored separately from our business funds with regulated and reputable UK, EU and US credit institutions or custodians
2. these assets are inaccessible by our creditors in the unlikely event of Lightyears insolvency

### Are Lightyear customers covered by EU wide asset guarantee schemes?

Yes, all Lightyear customers have their assets covered up to the amount of 20,000 EUR by the Estonian Investor Protection Sectoral Fund. Read more about this fund [here](https://www.tf.ee/eng/protection-of-investors/#level_of_comp).

### Am I covered by the Securities Investor Protection Corporation (SIPC) protection in the US?

Your US securities are held with our partner Alpaca, who is [FINRA](https://www.finra.org/about/firms-we-regulate/firms-we-regulate-a) regulated and is a [registered](https://www.sipc.org/list-of-members/?query=alpaca) member of the Securities Investor Protection Corporation (SIPC). This means your US securities are protected up to the value of $500,000 should Alpaca fail. You can read more about this directly on the [SIPC website](https://www.sipc.org/for-investors/investor-faqs#questions-about-brokerage-firms).

_NB! The protections mentioned in this article do not cover poor investment performance. It’s important to always remember that markets may go up or down, so you should never invest more than you can afford to lose._

Trusting us with your investments is not something we take for granted. Lightyear Europe AS is a licensed investment firm and as such is bound by strict regulatory obligations in how we handle and protect your assets. We do this via a process known as safeguarding.

Safeguarding means that, by law: 
1. Your assets are stored separately from our business funds with regulated and reputable UK, EU and US credit institutions or custodians
2. These assets are inaccessible by our creditors in the unlikely event of Lightyears insolvency

### Are Lightyear customers covered by EU wide asset guarantee schemes?
Yes, should Lightyear Europe default, all our customers have their assets covered up to the amount of 20,000 EUR by the Estonian Investor Protection Sectoral Fund. Read more about this fund [here](https://www.tf.ee/eng/protection-of-investors/#level_of_comp).


### Am I covered by the Securities Investor Protection Corporation (SIPC) protection in the US?
Your US securities are held with our partner Alpaca, who is [FINRA](https://www.finra.org/about/firms-we-regulate/firms-we-regulate-a) regulated and a [registered](https://www.sipc.org/list-of-members/?query=alpaca) member of the SIPC. This means your US securities are protected up to the value of $500,000 should Alpaca fail. You can read more about this directly on the [SIPC website](https://www.sipc.org/for-investors/investor-faqs#questions-about-brokerage-firms).

### Do UK users benefit from Financial Services Compensation Scheme (FSCS) protection?
Lightyear customers are not covered by FSCS protection. Access to FSCS protection will be reviewed once Lightyear is directly authorised by the FCA.


How are my assets protected?

We currently accept USD deposits via card and local US bank transfer. To start your USD deposit, tap on “Deposit” in the USD account balance in the Lightyear app.

Payment methods related to paying by card (including Google/Apple Pay) come with a $500 lifetime fee-free limit. After meeting the cap, each transaction costs 0.5% (see "[Fees and taxes](https://golightyear.com/help/deposits-conversions-and-withdrawals/fees-and-taxes)").

### Can I make a USD bank transfer?

Currently, we only support bank transfers to our local US bank details. All account details are meant to be used to transfer the corresponding currency, therefore do not use the account details of another currency to deposit USD. If you wish to make a deposit to your USD bank details from a bank account located outside the United States, please contact our [Support team](mailto:support@golightyear.com) for further assistance.

USD withdrawals are available to local US bank details. Should you wish to withdraw USD to a US bank account, please contact our [Support team](mailto:support@golightyear.com) and include a document issued by your bank that includes your name as the account holder as well as the ACH routing number and account number.

### What if I’ve made a USD bank transfer to another currency’s details?
Bank transfers come with some additional fees and usually take longer to reach their destination. It can take 5 business days (or even longer, depending on where the money is sent) to arrive at Lightyear, after which it will be sent back which can take another 5+ business days. Typically, international USD transfers use the SWIFT network, and you can read about SWIFT payments here: “[SWIFT payments](https://golightyear.com/help/deposits-conversions-and-withdrawals/swift-payments)”.  We advise you to reach out to the bank you sent them from, as they should be able to track the payment and give you a better estimation.

Please also see “[How does my multi-currency account work?](https://golightyear.com/help/deposits-conversions-and-withdrawals/how-does-your-multi-currency-account-work)” and “[Everything about withdrawals](https://golightyear.com/help/deposits-conversions-and-withdrawals/withdrawals)”.

How can I deposit USD?

You can hold uninvested money on your Personal and Business multi-currency accounts in GBP, EUR and USD that can also earn interest.

**The amount of interest earned is based on the current _per annum_ (per year) base interest rate** — from which we’ll take a transparent 0.75% cut. See our [pricing page](https://golightyear.com/pricing) for the current interest rates.

#### Calculation and payment
- You’ll start earning interest daily, on the same day as your deposit hits your Lightyear account.
- We calculate the unpaid interest daily on the available uninvested cash balance of your investment account to five decimal places using the latest Lightyear rate. We then sum and round the unpaid interest amounts to two decimal places.
- Interest payments will be credited to your Lightyear account on the first of every month, and you can see the interest that you have been paid in the latest version of the Lightyear app and in your statements. Money that’s been reserved for orders or other reasons does not accrue interest, and if you close your account before the next interest payment date, it won’t be paid out.

#### Taxes
For Estonian personal account customers, we automatically withhold your tax and pass it on to the Estonian Tax and Customs Board. If you live elsewhere, please note that you are responsible for the appropriate tax reporting and payments, in accordance with your local tax laws. You can opt-out from earning interest by navigating to “Earn Interest” under the Settings page, which will cause any unpaid interest to be forfeited.

#### Protection
Earning interest on your uninvested money does not change the way your money is segregated or safeguarded. We always hold our customers’ uninvested money in segregated client money accounts in regulated and reputable credit institutions, which you can read more in our article ["How are my assets protected?"](https://golightyear.com/help/deposits-conversions-and-withdrawals/how-are-my-assets-protected). It is important to note that the funds held in your Lightyear account are not equivalent to a bank deposit, and therefore in the unlikely event that all appropriate safeguards fail, funds are ultimately protected by the Investor Protection Sectoral Fund only for amounts up to 20,000 EUR in total across all your multi-currency account balances. Funds are not covered by the Deposit Guarantee Sectoral Fund, as it only covers bank deposits.

We will _**not**_ lend out uninvested money in your investment account. We hold your uninvested money in segregated client money accounts in regulated and reputable credit institutions who pay Lightyear interest on the money we hold with them. We use the interest that they pay us to pay you interest at a transparent rate.

You can hold uninvested money on your Personal and Business multi-currency accounts in GBP, EUR and USD that can also earn interest.

**The amount of interest earned is based on the current **_per annum_** (per year) base interest rate** — from which we’ll take a transparent 0.75% cut. See our [pricing page](https://golightyear.com/pricing) for the current interest rates.

#### Calculation and payment
- You’ll start earning interest daily, on the same day as your deposit hits your Lightyear account.
- We calculate the unpaid interest daily on the available uninvested cash balance of your investment account to five decimal places using the latest Lightyear rate. We then sum and round the unpaid interest amounts to two decimal places. Interest payments will be credited to your Lightyear account on the first of every month, and you can see the interest that you have been paid in the latest version of the Lightyear app and in your statements.
- Money that’s been reserved for orders or other reasons does not accrue interest, and if you close your account before the next interest payment date, it won’t be paid out.

#### Taxes
Please note you’ll be responsible for the appropriate tax reporting and payments, in accordance with your local tax laws. You can opt-out from earning interest by navigating to “Earn Interest” under the Settings page, which will cause any unpaid interest to be forfeited.

#### Protection
Earning interest on your uninvested money does not change the way your money is segregated or safeguarded. We always hold our customers’ uninvested money in segregated client money accounts in regulated and reputable credit institutions, which you can read more about in our article ["How are my assets protected?"](https://golightyear.com/help/deposits-conversions-and-withdrawals/how-are-my-assets-protected). It is important to note that the funds held in your Lightyear account are not equivalent to a bank deposit, and therefore in the unlikely event that all appropriate safeguards fail, funds are ultimately protected by the Investor Protection Sectoral Fund only for amounts up to 20,000 EUR in total across all your multi-currency account balances. Funds are not covered by the Deposit Guarantee Sectoral Fund, as it only covers bank deposits.

We will _**not**_ lend out uninvested money in your investment account. We hold your uninvested money in segregated client money accounts in regulated and reputable credit institutions who pay Lightyear interest on the money we hold with them. We use the interest that they pay us to pay you interest at a transparent rate.

How does interest work?

Oftentimes all the companies we want to invest in aren’t listed on the same exchange nor are they traded in the same currency. This means you may need to be able to convert and hold currencies you don’t normally otherwise need. This can be a painful and costly hurdle to jump in trying to send and convert your money to the right currency, with others often charging high transaction fees and hidden spreads in conversion rates offered.

This is not true for Lightyear customers. All of our users have access to multi-currency accounts and can hold money in different currencies. As we expand our product, we’ll increase the currencies available in our multi-currency accounts as well. 

Where eligible*, you’ll receive your own unique account details for each and be able to instantly convert between them.

### What do these accounts cost?
These accounts are free. There are no one-off or monthly charges to open them or to deposit, hold and withdraw funds. We charge a transparent fee for conversion and give you the interbank (also known as mid-market) exchange rate (see "[Fees and taxes](https://golightyear.com/help/deposits-conversions-and-withdrawals/fees-and-taxes)").

### How to use these currency accounts?
All account details are meant to be used to deposit or withdraw only the corresponding currency (eg. your Lightyear EUR account details will only be able to accept EUR deposits). Be sure to double check you are sending the right currency to the right Lightyear account details as deposits may be rejected or incur fees which Lightyear cannot be responsible for.

Also note that currently there are no USD account details available and all USD bank transfers will be returned to the originating account. See options for depositing dollars here: "[How can I deposit USD?](https://golightyear.com/help/deposits-conversions-and-withdrawals/how-can-i-deposit-usd)".

**See our [“What services do you offer and in which country?”](https://golightyear.com/help/getting-verified/what-services-do-you-offer-and-who-is-eligible) article to find out which account details you’re eligible to receive and any associated conversion fees for your region.*

Which currencies can I hold, are there fees

How does my multi-currency account work?

The time it takes for Lightyear to receive funds you send depends on things like:
- The currency you’re sending
- Payment method used
- When the deposit was sent (e.g. banking hours, weekends, bank holidays, etc.)
- The amount

Lightyear doesn’t charge for local bank transfers but there may be fees from your sending bank or for different payment methods. See the relative costs in the table below.

<figure class="table"><table><tbody><tr><td style="background-color:#ffded3;">Currency</td><td style="background-color:#ffded3;text-align:center;">Payment Method</td><td style="background-color:#ffded3;text-align:center;">Estimated time</td><td style="background-color:#ffded3;text-align:center;">Receiving fees</td></tr><tr><td style="text-align:center;" rowspan="4">EUR</td><td style="text-align:center;">SEPA</td><td style="text-align:center;">0 – 2 business days</td><td style="text-align:center;">Free</td></tr><tr><td style="text-align:center;">SEPA instant</td><td style="text-align:center;">0 -2 hours</td><td style="text-align:center;">Free</td></tr><tr><td style="text-align:center;">Debit card, Apple Pay, Google Pay</td><td style="text-align:center;">Instant</td><td style="text-align:center;">First €500 lifetime free, 0.5% after</td></tr><tr><td style="text-align:center;">SWIFT</td><td style="text-align:center;">3 – 5 business days</td><td style="text-align:center;">Free*</td></tr><tr><td style="text-align:center;" rowspan="5">GBP</td><td style="text-align:center;">FPS&nbsp;</td><td style="text-align:center;">0 -2 hours</td><td style="text-align:center;">Free</td></tr><tr><td style="text-align:center;">CHAPS</td><td style="text-align:center;">1 business day</td><td style="text-align:center;">Free*</td></tr><tr><td style="text-align:center;">Debit card, Apple Pay, Google Pay</td><td style="text-align:center;">Instant</td><td style="text-align:center;">First €500 lifetime free, 0.5% after</td></tr><tr><td style="text-align:center;">SWIFT</td><td style="text-align:center;">3 – 5 business days</td><td style="text-align:center;">Free*</td></tr><tr><td style="background-color:#e5e5e5;text-align:center;">BACS</td><td style="background-color:#e5e5e5;text-align:center;" colspan="2">Not Supported</td></tr><tr><td style="background-color:#e5e5e5;text-align:center;">USD</td><td style="background-color:#e5e5e5;text-align:center;" colspan="3">Not supported yet</td></tr></tbody></table></figure>

**While Lightyear charges no fees for receiving transfers in, there may be some sending fees charged by your sending financial institution, it’s always best to clarify directly with them before sending if unsure. Read more about SWIFT transfers [here](https://golightyear.com/help/deposits-conversions-and-withdrawals/swift-payments).*

<figure class="table"><table><tbody><tr><td style="background-color:#ffded3;">Currency</td><td style="background-color:#ffded3;text-align:center;">Payment Method</td><td style="background-color:#ffded3;text-align:center;">Estimated time</td><td style="background-color:#ffded3;text-align:center;">Receiving fees</td></tr><tr><td style="text-align:center;" rowspan="4">EUR</td><td style="text-align:center;">SEPA</td><td style="text-align:center;">0 – 2 business days</td><td style="text-align:center;">Free</td></tr><tr><td style="text-align:center;">SEPA instant</td><td style="text-align:center;">0 -2 hours</td><td style="text-align:center;">Free</td></tr><tr><td style="text-align:center;">Debit card, Apple Pay, Google Pay</td><td style="text-align:center;">Instant</td><td style="text-align:center;">First £500 lifetime free, 0.5% after</td></tr><tr><td style="text-align:center;">SWIFT</td><td style="text-align:center;">3 – 5 business days</td><td style="text-align:center;">Free*</td></tr><tr><td style="text-align:center;" rowspan="5">GBP</td><td style="text-align:center;">FPS&nbsp;</td><td style="text-align:center;">0 -2 hours</td><td style="text-align:center;">Free</td></tr><tr><td style="text-align:center;">CHAPS</td><td style="text-align:center;">1 business day</td><td style="text-align:center;">Free*</td></tr><tr><td style="text-align:center;">Debit card, Apple Pay, Google Pay</td><td style="text-align:center;">Instant</td><td style="text-align:center;">First £500 lifetime free, 0.5% after</td></tr><tr><td style="text-align:center;">SWIFT</td><td style="text-align:center;">3 – 5 business days</td><td style="text-align:center;">Free*</td></tr><tr><td style="background-color:#e5e5e5;text-align:center;">BACS</td><td style="background-color:#e5e5e5;text-align:center;" colspan="2">Not Supported</td></tr><tr><td style="background-color:#e5e5e5;text-align:center;">USD</td><td style="background-color:#e5e5e5;text-align:center;" colspan="3">Not supported yet</td></tr></tbody></table></figure>

**While Lightyear charges no fees for receiving bank transfers, there may be some sending fees charged by your sending financial institution, it’s always best to clarify directly with them before sending if unsure. Read more about SWIFT transfers [here](https://golightyear.com/eu/help/deposits-conversions-and-withdrawals/swift-payments).*

How long do deposits and withdrawals take and what do they cost?

The time it takes for Lightyear to receive funds you send depends on things like:
- The currency you’re sending
- Payment method used
- When the deposit was sent (e.g. banking hours, weekends, bank holidays, etc.)
- The amount

Since your Lightyear account is in your name, you can only send deposits from your personal bank account that’s also in your name. Any attempts from a business account or someone else’s bank account will not be completed.

The same goes if you’ve opened up a Lightyear business account – only deposits coming from your business bank account will be accepted. Business accounts are currently available to Estonian companies only (see more: “[Business accounts: who can open one and how do they work?](https://golightyear.com/help/getting-verified/does-lightyear-support-business-accounts)”).

The first thing to do is always check how long it usually takes for your funds to arrive. You can see our estimated processing times under ["How long do deposits and withdrawals take and what do they cost?](https://golightyear.com/help/deposits-conversions-and-withdrawals/how-long-do-deposits-take-and-what-do-they-cost)".

**If you made an USD bank transfer, please see: "[How can I deposit USD?](https://golightyear.com/help/deposits-conversions-and-withdrawals/how-can-i-deposit-usd)".**

If the expected timeframe has been exceeded please don’t hesitate to get in touch with our support team. It’s helpful if you attach a proof of payment which has the information we’ll need that will help us trace the payment. 

A proof of payment is a receipt, screenshot, or document from your bank that shows the following information:
- Your full name
- Your bank details
- Receiving bank details
- The date and time the payment was made
- The amount sent
- The currency

If the information isn’t all in one place, you can send 2 documents. Both will need to show the same bank details — that way we know it’s the same account we’re looking at.

The time it takes for Lightyear to receive funds you send depends on things like:
- The currency you’re sending
- Payment method used
- When the deposit was sent (e.g. banking hours, weekends, bank holidays, etc.)
- The amount

Since your Lightyear account is in your name, you can only send deposits from your personal bank account that’s also in your name. Any attempts from a business account or someone else’s bank account will not be completed.

The first thing to do is always check how long it usually takes for your funds to arrive. You can see our estimated processing times under "[How long do deposits and withdrawals take and what do they cost?](https://golightyear.com/help/deposits-conversions-and-withdrawals/how-long-do-deposits-take-and-what-do-they-cost)".

**If you made an USD bank transfer, please see: "[How can I deposit USD?](https://golightyear.com/help/deposits-conversions-and-withdrawals/how-can-i-deposit-usd)".**

If the expected timeframe has been exceeded please don’t hesitate to get in touch with our support team. It’s helpful if you attach a proof of payment which has the information we’ll need that will help us trace the payment. 

A proof of payment is a receipt, screenshot, or document from your bank that shows the following information:
- Your full name
- Your bank details
- Receiving bank details
- The date and time the payment was made
- The amount sent
- The currency

If the information isn’t all in one place, you can send 2 documents. Both will need to show the same bank details — that way we know it’s the same account we’re looking at.

My deposit hasn't arrived

If the address on your Lightyear account is in the European Economic Area (EEA), you can deposit up to €500 fee-free by debit card, Apple Pay, and Google Pay with a 0.5% fee after this lifetime limit has been reached. Deposits by these methods are counted in combination together towards the lifetime limit. For example, if you’ve deposited €300 by debit card, and €200 by Apple Pay, you’ve reached your lifetime limit. As well, if you go over the free limit within a transaction, we only will charge the fee on the amount over the free limit.

We only accept personal debit cards that:

- Are in the name of the Lightyear account holder
- Have a Visa or Mastercard logo
- Have 3DSecure (Verified by Visa or Mastercard Securecode) active
- Are issued in the same country as the address on your account
- Are not a business, corporate, or prepaid card

**You can’t cancel deposits paid by card** that have been completed, and any deposited funds can only be withdrawn to a bank account you’ve successfully deposited from previously.

To find out how long your card deposit may take, see ["How long do deposits and withdrawals take and what do they cost?"](https://golightyear.com/help/deposits-conversions-and-withdrawals/how-long-do-deposits-take-and-what-do-they-cost).

If the address on your Lightyear account is in the United Kingdom, you can deposit up to £500 for free by debit card, Apple Pay, and Google Pay with a 0.5% fee after this lifetime limit has been reached. Deposits by these methods are counted in combination towards the lifetime limit. For example, if you’ve deposited £300 by debit card, and £200 by Apple Pay, you’ve reached your lifetime limit. As well, if you go over the free limit within a transaction, we only will charge the fee on the amount over the free limit.

We only accept personal debit cards that:

- Are in the name of the Lightyear account holder
- Have a Visa or Mastercard logo
- Have 3DSecure (Verified by Visa or Mastercard Securecode) active
- Are issued in the same country as the address on your account
- Are not a business, corporate, or prepaid card


**You can’t cancel deposits paid by card** that have been completed, and any deposited funds can only be withdrawn to a bank account you’ve successfully deposited from previously.

To find out how long your card deposit may take, see ["How long do deposits and withdrawals take and what do they cost?"](https://golightyear.com/help/deposits-conversions-and-withdrawals/how-long-do-deposits-take-and-what-do-they-cost).


Paying by card

### What are SWIFT payments?
SWIFT stands for “Society for Worldwide Interbank Financial Telecommunications”. Also known as an “international transfer” or an “international wire”, SWIFT payments are commonly used to send money across the globe.

While SWIFT payments come with the convenience of being able to send your funds to almost anywhere in the world, they come with some additional fees and usually take a bit longer to reach their destination.

### How much does SWIFT cost?
Your bank will likely charge a fee for sending funds to your Lightyear account via SWIFT. This fee generally varies from 15-50 EUR/GBP/USD per transaction but it’s best to check directly with your bank before making the payment.

There’s a chance that your bank will use intermediary banks to complete a SWIFT payment and those intermediaries may have their own additional fees. It’s best to also clarify if this is applicable with your bank before sending. 

Lightyear doesn’t charge any fees for receiving SWIFT payments but if there are intermediary fees it’s likely we’ll receive less than you originally sent.

### How long do SWIFT payments take?
Generally speaking, once sent, SWIFT payments take 2-5 business days to arrive. Please note that this can vary depending on where you’re sending the payment from. Your bank may have a better estimate on delivery times.


What are they, how much does it cost and how long does it take

SWIFT payments

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