The first thing to do is always check how long it usually takes for your funds to arrive. You can see our estimated processing times under how long do deposits take and what do they cost?".
If the expected timeframe has been exceeded please don’t hesitate to get in touch with our support team. It’s helpful if you attach a proof of payment which has the information we’ll need that will help us trace the payment.
A proof of payment is a receipt, screenshot, or document from your bank that shows the following information:
- Your full name
- Your bank details
- Receiving bank details
- The date and time the payment was made
- The amount sent
- The currency
If the information isn’t all in one place, you can send 2 documents. Both will need to show the same bank details — that way we know it’s the same account we’re looking at.