You can log in via your verified email address or phone number. If you’ve changed your phone number or email address, let us know and we’ll update it for you.
I have a new phone number or email address
You can’t change these details yourself. Please contact our support team below and tell us your new phone number/email address.
If you’re not writing to us directly from the app, remember to reach out from your
verified email address, as we want to keep your account safe and are limited to what help we can provide if you contact us from an unknown email address.
I want to change my password
If you’re logged in to your account on the mobile app, navigate to your profile view, tap on settings, then Security, and select “Change password”. If you’re logged out from your account on the mobile or are using the web app, simply tap on “Forgot password?” in the login tab.
I’m not receiving the email for password change
- Ensure you’re checking the inbox of your verified email address. If you don’t have access to that email address anymore, let us know below what’s your new address
- Don’t forget to check your spam folder and search your entire inbox (all folders) by subject "Forgot your password?" as this is the title of the email we send
I’m not receiving the SMS verification code
- Restart and reinstall the app, and check that you have the latest version as well
- Ensure that you have good reception and your device is restarted
- If you’ve changed your phone number, see “I have a new phone number or email address” section above
I can’t verify my email address
- If you’re not receiving the email to verify your email address, ensure first that you’ve not made a typo to your address when signing up. You can check that on your profile in the app. If you’ve made a mistake, let us know below what is your correct email address and we’ll fix it
- If the email address is correct, don’t forget to check your spam folder, or search your inbox by “Verify your email” as this is the subject of the email we send you. Depending on your inbox settings, the email may slip into another folder than the general inbox you’re viewing
My account was deactivated
If you’ve asked to close your account in the past, you can’t create a new one but we can reopen your previous one. Contact our support team below and we’ll reopen your account. Remember to reach out from your verified email address, as we want to keep your account safe and are limited to what help we can provide if you contact us from an unknown email address.
If Lightyear has closed your account, it generally means we can’t reopen your account to offer you our services. If your account was closed because you were underage when signing up or believe the closure of your account was a mistake, feel free to reach out to us.
See also I want to change my details