To change any personal information like your name, address, email or phone number you’ll need to get in touch with our support team. To make changes, we may request a corroborating document from you. For example, if you’ve moved, we’ll require a new proof of address document.
You’ll be able to find more information about documents needed for identity and address verification at this link.
It’s also important that you get in touch from the same email address or phone number that’s associated with your Lightyear account. Otherwise, our support team may go through some additional verification steps to ensure they’re speaking to the right person.