In accordance with applicable financial regulations, we store submitted personal data and associated account information for at least 5 years after closure.
Please know that we can not deactivate your account unless you have zero balance in cash and instruments – hence you would have to close all your positions and withdraw your funds before deactivation and contacting us.
- The steps to be taken in the app to close your entire existing position: you can tap on “Sell”, choose the selling format “Number of shares” and tap “Sell max”.
- When withdrawing your funds, note that USD bank transfers are not available at the moment. Therefore if your account holds USD, you would have to convert such funds to EUR or GBP before withdrawing. If a currency conversion takes place, please note there is an FX fee of 0.35%.
To deactivate your account, please get directly in touch with the Lightyear support team below.